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https://open.spotify.com/show/4Ajh7wA5N2x4xl6WwS8PrP?si=-TwzbAsYRLeer05j2UyqlQ

The conversation circled hour by hour.

Meeting by meeting.

Week over week.

Everyone agreed the technology could work.

Everyone agreed the problem was worth solving.

And still…nothing happened.

We were stuck in the observability gap.

The Gap Is Real

The observability gap is that stretch between seeing the potential of a solution and having enough lived proof to commit to the change it demands.

It’s not a technical problem.

It’s an organizational one.

In theory, a new system can save money, reduce...

Part One: Certainty

In every product organization, there comes a moment when a decision feels too big, too irreversible, too loaded with consequence—when the pressure to be right overshadows the freedom to learn, and the very act of choosing becomes a referendum not just on strategy but on the chooser's fitness to choose at all. This is a story about one of those moments, about the particular kind of paralysis that afflicts the modern knowledge worker when confronted with equally compelling...

Put That Down, You Don't Need It

Part One: The Human Jenga Tower

There's a moment that happens in every product manager's career—usually around year three, sometimes sooner if you're unlucky—when you realize you've become a human Jenga tower. Every new request, every "quick ask," every "just this once" commitment gets stacked on top of the previous one until you're swaying precariously, one breath away from complete collapse.

I watch this happen almost every week. A PM eating cold takeout as...